Terms of Service — ukcompany.eu

The following terms used in these Terms of Service have the meanings set out below:

• Price List – the current schedule of fees for services and Credit packages offered within the Service, available on the Service website.
• Public Data – information disclosed in accordance with applicable law, in particular data on businesses, enterprises, and persons representing commercial entities registered in countries served by the Service.
• Counterparty – a business entity or self-employed individual whose data is processed and presented in the Service to enable verification by Users.
• Account – an individual, password-protected user panel granting access to the Service's features, created upon registration.
• Credit – a billing unit within the Service entitling the holder to perform one paid operation, in particular to unlock one full Report. Credits are purchased in packages per the Price List; the Provider may also grant Credits free of charge.
• Organization – a billing entity created by the User in the Service, within which Credits, Reports, and team members are managed. The Organization represents a specific business entity or organizational unit conducting business activity.
• Report – a set of information about a selected Counterparty, prepared from data gathered from public registries, official state databases and/or other lawful data sources concerning business entities of the United Kingdom. A Report is informational only and does not constitute an official document, legal opinion, creditworthiness assessment, rating, scoring, or advisory service.
• Terms of Service – this document defining the rules of using the Service and the provision of electronic services by the Provider.
• Service – the ukcompany.eu web application operated by the Provider, offering Users services supporting the verification of business entities.
• Electronic Services – services provided electronically by the Provider via the Service, in particular access to Reports, databases, and features supporting Counterparty verification.
• Provider – EXELO ITS Sp. z o.o., registered at ul. Michala Kleofasa Oginskiego 2, 85-092 Bydgoszcz, Poland, NIP 5272857846, owner and operator of ukcompany.eu.
• User – exclusively: (a) a legal person; (b) an organizational unit conducting business activity to which separate provisions grant legal capacity; (c) a natural person conducting business or professional activity in their own name; (d) a natural person acting on behalf of and for the benefit of an entity referred to in (a)–(c) — using the Service exclusively for purposes directly related to business or professional activity, and not for private, personal, household, or consumer purposes.

These Terms of Service define the rules for using the web application available at ukcompany.eu, which provides electronic services consisting in the delivery of data supporting the verification of Counterparties. The list of countries served by the Service is published in the Service and may be expanded in stages.

These Terms set out in particular: the rules of using the Service, the type and scope of services, the conditions for purchasing Credit packages and for concluding and terminating agreements, the rules of liability, and the complaints procedure.

The Service is strictly business-to-business (B2B) and is intended exclusively for entities conducting business activity and for persons acting on behalf of such entities. The Provider does not provide services to consumers. Use of the Service for private, personal, household, or consumer purposes is prohibited.

The Service is technically accessible via the Internet and may be viewed by users from various countries around the world. The mere technical accessibility of the Service in any given country does not mean that the Service is actively targeted at consumers or private individuals in that country, nor that the Provider supplies in that country services subject to locally regulated requirements or licences. The services are addressed exclusively to entities conducting professional business activity and are supplied from the territory of the Republic of Poland under Polish law.

Using the Service constitutes acceptance of these Terms. The Terms are available in the Service free of charge in a form that allows downloading, saving, and printing.

The User is obliged to review these Terms before commencing use of the Service. Continued use of the Service means that the User has reviewed, accepts and undertakes to comply with these Terms.

For services requiring an Account or order placement, acceptance occurs by ticking the relevant statement during registration or order placement.

Personal data of Users is processed in accordance with Regulation (EU) 2016/679 (GDPR). Detailed rules are set out in the Privacy Policy available in the Service.

In providing the services, the Service processes data obtained from publicly available registries and from other commercial data sources.

Contact: office@exelo.pl.

Using the Service requires an internet-connected device (computer, tablet, or smartphone) and an up-to-date web browser (Chrome, Firefox, Safari, Edge).

Viewing PDF Reports may require software capable of opening PDF files. The Provider does not provide internet access; all associated costs are borne by the User.

The Provider applies technical and organizational measures to ensure Service security in line with current legal and technological requirements, including EU-based hosting (Frankfurt).

To access the full functionality of the Service, the User should create an Account by providing an email address and password.

After registration, the User creates an Organization by providing business details. The Provider may require in particular the following information:

• full company or entity name;
• tax identifier (NIP / VAT ID / TAX ID) or another number confirming business activity;
• registered address;
• country of registration;
• details of the natural person representing the entity (name, surname, business email address).

An Organization is required to purchase Credits and generate Reports.

By placing an order, registering an Account, creating an Organization or purchasing Credits, the User makes the following representation: "I represent that I am using the Service as an entrepreneur or on behalf of an entity conducting business activity, and that the contract being concluded is directly related to business or professional activity."

The User further represents that all data provided during registration and Organization creation is accurate, current, complete, and relates to the entity on whose behalf they act. The Account is personal and may not be shared with third parties.

The User is responsible for maintaining the confidentiality of their login credentials and for all activities carried out using their Account and from the Organization they represent.

The Provider reserves the right to: (a) refuse Account or Organization creation; (b) refuse the sale of Credits; (c) block an Account or Organization; (d) cancel access to paid features — in each case where it has reasonable grounds to suspect that the User is acting as a consumer within the meaning of applicable law, has provided false or incomplete business information, breaches these Terms or applicable law, or uses the Service in a manner contrary to its business purpose.

The User may delete their Account at any time by contacting the Provider at office@exelo.pl. Unused Credits are non-refundable upon account deletion.

The Provider may grant newly registered Users a one-time allocation of free Credits upon creation of their first Organization, allowing them to explore the Service's features.

The number of free Credits granted is set solely by the Provider and published in the Service. The Provider reserves the right to change this number at any time; changes do not affect Credits already granted.

Free starter Credits are granted once per User, regardless of the number of Accounts registered or Organizations created. Re-obtaining them by the same User or entity is not permitted.

Obtaining free Credits does not require a payment method or any purchase and does not oblige the User to make any future purchase.

The Provider reserves the right to immediately cancel free Credits if a User is found to violate these Terms or applicable law.

The Service is offered through one-time purchases of Credit packages, as described in the Price List. Each purchase of Credits constitutes a business-to-business (B2B) transaction. Purchasing a Credit package does not involve any subscription or automatic recurring payments.

An agreement for the supply of Credits (digital content) is concluded upon acceptance of these Terms and the Price List and payment for the selected package. Credits are made available in the User's Account and assigned to the Organization once payment is processed.

Prices for Users whose Organization is registered in Poland are shown in Polish zloty (PLN) as gross prices including the applicable VAT. Prices for Users from other countries are shown in euro (EUR) as net prices. For Users from EU Member States with a valid EU VAT ID, the reverse-charge mechanism applies. A VAT invoice is issued automatically after each payment and made available in the billing panel or sent to the provided email address.

Due to the nature of the service (supply of digital content and billing units) and the business (B2B) nature of the Service, fees for purchased Credit packages are non-refundable unless these Terms or mandatory applicable law provide otherwise. Given the strictly business nature of the Service, Users are not entitled to the consumer right of withdrawal from distance contracts under consumer protection laws.

Notwithstanding the above, in case of an error on the Provider's side (e.g. incorrect Credit calculation, Service outage preventing use of purchased Credits, technical error during Report generation), the User may file a technical complaint under § 12. The Provider may, at its sole discretion, grant additional compensating Credits or refund a proportionate part of the fee.

Payments are processed by Stripe Payments Europe Ltd. (1 Grand Canal Street Lower, Dublin 2, Ireland) or Stripe Inc. (510 Townsend Street, San Francisco, CA 94103, USA), depending on the User's country. Card data is tokenized and processed directly by Stripe. The Provider does not store full card data.

After the first successful payment, the Organization's billing currency (PLN or EUR) is permanently assigned to that Organization. Subsequent purchases within the same Organization must be made in the same currency.

Unlocking one full Report costs 1 Credit. The current cost of individual operations is set out in the Price List.

Credits remain valid for a period of 6 (six) months from the date of the last top-up (purchase of a package or free Credits granted by the Provider). Every new top-up renews the validity period of all Credits accumulated in the Organization for another 6 (six) months from the date of that transaction (the "rolling expiry" mechanism — validity is extended on each top-up).

After the validity period expires without a new top-up, unused Credits expire automatically and are removed from the Organization's balance. Expired Credits cannot be restored or exchanged for cash.

Where Credits are granted manually by the Provider (e.g. as compensation or promotional offers), the validity period may be individually shorter or longer than the standard 6 months — the User is then informed of the agreed expiry date, which is also visible in the Organization panel. The Provider may also set a maximum accumulation limit for Credits in the Price List.

Unlocked Reports are stored and available for 30 days from the unlock date. After expiry, a Report expires and re-unlocking it requires another Credit.

Unused Credits cannot be exchanged for cash.

The Service consists in providing the User with business information and registry data supporting the process of Counterparty verification within the User's business activity.

The Provider has no influence over the update frequency of external sources. Data reflects the state at the time of retrieval from the source and may not reflect changes not yet processed by that source.

Based on the collected data, the User may generate PDF Reports summarizing information about a selected Counterparty. Reports are informational only and serve to support the decision-making process.

The Provider does not assess, classify, or verify the reliability, solvency, or creditworthiness of entities whose data is presented in the Service.

Data and Reports provided through the Service are informational only and do not constitute legal, tax, financial, or credit advice, nor a creditworthiness assessment.

Data presented in the Service comes from external sources — public state registries and other commercial data sources. The Provider does not guarantee the completeness, currency, accuracy or fitness for a particular purpose of the source data, nor its conformity with the actual factual or legal situation of the Counterparty.

Any final decision regarding risk assessment, commencing, continuing or terminating business cooperation with a Counterparty rests solely with the User and is made at the User's sole responsibility. The Provider is not liable for business decisions made by the User based on Service data or for any direct or indirect consequences thereof.

Financial figures presented in the Service may be simplified and may not fully reflect the structure of financial statements. The Provider has no influence over the scope, completeness, or currency of information published in external sources.

Auxiliary translation. Content in Reports may be presented together with an auxiliary translation into the User's language. Such translation is performed by automated (machine) means and — despite the use of advanced techniques — may contain inaccuracies or errors. Each Report also contains the original content retrieved from the relevant registry, and it is the original content that is binding. The Provider is not liable for consequences arising from differences between the auxiliary translation and the original content.

Data presented in the Service comes from public state registries and other lawful data sources. The public nature of such data does not, however, release the User from the obligation to use it in compliance with the law, in particular personal data protection laws, protection of personal rights, professional secrecy and sector-specific regulations.

The User is responsible for the lawful use of data and Reports provided in the Service, in particular in compliance with personal data protection laws (Regulation (EU) 2016/679, "GDPR"), sector-specific regulations, and the law applicable to the User's place of establishment. The User independently determines the purpose and means of processing personal data obtained from the Service in their business activity and acts as a data controller within the meaning of GDPR.

The User bears sole responsibility for assessing whether use of the Service and the Reports is permissible under the law of: (a) the country of the User's place of establishment or residence; (b) the country in which the User actually conducts business activity; and (c) the country to which the data relates or in which the Counterparty covered by the Report is established. The Provider does not provide any legal assessment in this regard and does not confirm the permissibility of using the data for any specific purpose.

A User established or resident outside the European Economic Area (EEA) additionally undertakes: (a) to protect the data contained in Reports by means of technical and organisational measures providing a level of protection at least equivalent to GDPR standards; (b) not to share the data or Reports with unauthorised persons; (c) not to use the data in a manner that would be impermissible had the User been established within the EEA; (d) to promptly notify the Provider upon becoming aware of any suspected breach of the protection of such data.

The User undertakes to use the Service in accordance with its business purpose, these Terms, good practices, and applicable law.

The User is in particular prohibited from using the Service:

• for private, personal, household, or consumer purposes;
• to harass, stalk, profile, or otherwise infringe the personal rights of any natural person;
• to bulk-download, copy, or index data available in the Service using automated tools (bots, scripts, scraping) — without the Provider's prior written consent;
• to create, populate, or develop a database competing with or functionally similar to the Service;
• to resell, redistribute, or commercially share Reports or data obtained from the Service with third parties — without the Provider's prior written consent;
• as the sole or predominant basis for automated decisions concerning a natural person that produce legal effects on them or similarly significantly affect them (Article 22 GDPR);
• for any action seeking to circumvent the credit system, access controls, billing mechanisms, or other technical limitations of the Service.

Breach of the above rules entitles the Provider to immediately block the Account and Organization, cancel unused Credits, and pursue damages claims under applicable law.

The Provider makes reasonable efforts to ensure the Service operates correctly and data remains accessible.

Due to the external nature of data sources, interruptions or limitations may occur arising from the operation of external systems.

The Provider is not liable for the availability, accuracy, completeness, or currency of data from external sources, including public registries and third-party APIs.

The Provider reserves the right to periodic maintenance breaks, of which Users will be notified in advance where reasonably possible.

The Provider is liable to the User only for direct and typical damages resulting from non-performance or improper performance of the agreement, caused solely by the Provider's wilful misconduct or gross negligence.

The Provider is not liable for: lost profits, indirect, consequential or moral damages, acts of third parties, force majeure events, business decisions taken by the User based on Service data, or for conformity of source data with the actual situation of any Counterparty.

To the extent permitted by law, the Provider's total liability to the User on any basis is limited to the net fees paid by the User to the Provider in the 12 months preceding the event giving rise to the claim.

The liability limitations set out in this section are a material element of the price calculation of the services and are accepted by the User as the agreed allocation of risk between the parties.

Given the nature of the Service, complaints regarding the content of data from external sources will not be accepted unless caused by an error on the Provider's side.

Complaints may concern in particular material Service malfunctions, including complete unavailability lasting more than 7 consecutive days due to causes attributable to the Provider, incorrect Credit calculation, or a technical error preventing Report generation.

Where a complaint is upheld, the Provider may, at its choice: grant additional compensating Credits or refund a proportionate part of the fee corresponding to the period of unavailability.

Submit complaints to office@exelo.pl or in writing to the Provider's registered address. The complaint should include the User and Organization data, problem description, and request. The Provider responds within 14 days of receipt.

The Provider may amend these Terms for legitimate reasons, including changes in law, Service improvements, changes in service delivery, or changes to the Price List.

Users will be notified of planned changes at least 15 days before they take effect, by email or through the Service.

Amendments to these Terms do not affect Credits purchased before they take effect. If a User does not accept the amended Terms, they may stop using the Service and delete their Account before the amendments take effect.

Agreements concluded through the Service and all matters related thereto are governed by Polish law. Matters not covered herein are subject in particular to the Polish Civil Code and the Polish Act on Electronic Services.

Any disputes between the Provider and the User arising from use of the Service or performance of the agreements shall be resolved by the common court having jurisdiction over the Provider's registered office in Bydgoszcz, Poland.

If, notwithstanding the business nature of the Service, mandatory provisions granting certain consumer or quasi-consumer rights apply to a User who is a natural person conducting business activity (in particular Article 385[5] of the Polish Civil Code regarding a natural person concluding a contract directly related to their business activity, where the contract has no professional character for them), these Terms are not intended to exclude or limit such rights to the extent that their exclusion or limitation is impermissible under mandatory applicable law. The Service nonetheless retains its strictly professional character and serves to verify counterparties in business activity.

If any provision of these Terms is found invalid, contrary to mandatory applicable law, or ineffective, this does not affect the validity and effectiveness of the remaining provisions. In place of an invalid provision, the provision closest to the economic purpose of these Terms shall apply.

Questions, reports, or comments regarding the Service should be directed to: office@exelo.pl or in writing to: EXELO ITS Sp. z o.o., ul. Michala Kleofasa Oginskiego 2, 85-092 Bydgoszcz, Poland.